FAQ



Why should I buy from Ludlow Firewood?

Simply put, we believe our kiln dried, ready to burn logs are THE BEST. Teamed with our fantastic delivery service, which locates your logstore to your door and our attentive customer service we are your hassle free solution to a warmer winter!

We’re so confident our wood is the best, we will refund or exchange it if you are not happy! We are also Woodsure accredited.

Not sure which wood?

New to wood burning? No problem, we can recommend which wood is best suited to you and your lifestyle. Give us a call or drop us an email and we’ll be happy to advise you.

Why Kiln dried?

Our sustainably sourced ‘ready to burn’ kiln dried Hardwood logs are much drier than naturally seasoned air dried logs.

The drier the firewood, the higher the temperature. Seasoned, partially seasoned or green firewood burns at a correspondingly lower temperature than kiln dried wood. The more moisture in the log, the more likely you are to get tarring and flue problems. Most stove manufacturers recommend the burning of truly seasoned firewood or kiln dried firewood in their stoves.

How should I store my firewood?

Your firewood will come stacked neatly in a crate. This crate can be kept in garages or outbuildings or you can purchase a reusable, robust cover for £15.00 to protect your wood from the elements. With strong velcro sides to secure the opening, this will transform your crate to a woodstore.

Is my cover reusable?

Absolutely! Leave the cover out for us and we will pop it on your new crate when we deliver.

Can I return the empty crate?

Unfortunately not, but the wood itself makes for great kindling, which we strongly advise, so you can make full use of everything we deliver to you!

Can you deliver at weekends?

Yes, this will incur a surcharge of £5.00.
Slots are available on Saturday and Sunday mornings.

How will my logs be delivered?

We deliver within 30 miles of our yard using our luton box van and siting your crate where needed, with our electric pump truck.

I'm unsure whether my ground is suitable for delivery.

For siting of your crate the ground needs to be level and hard standing to ensure our pump truck can manoeuvre effectively. If there is any reason you think this isn’t possible, please give us a call on 07805 312168 or 07974 495803.

We will find a solution or compromise! If you need more of an idea, please watch our video here.

What vehicle do you use for delivering?

We deliver in a luton box van with a tail lift. Once your crate is lowered to the ground, we situate it with our electric pump truck.

I have a small driveway – am I still able to ……..?

Unlike some companies, we deliver in a small 3.5 ton van, enabling us to deliver to customers with smaller driveways. Please call us if you are unsure.

Will you deliver my logs where I want them?

We will do our best to situate your crate where you require. It is important the ground is flat, level and hard standing, for our pump truck to move over.

How do I order my firewood?

You can order here online, call us, email or even message us on our facebook page. If you would like to discuss your order, feel free to call Kev or Kai on 07805 312168 or 07974 495803. We will be happy to answer any questions you may have and take your order over the phone. Please remember our minimum order for delivery is £110.00. Any special requests can be catered for – please give us a call.

 

How can I pay?

We accept payment by debit and credit card, bank transfer, cash or Paypal. Please note, you do not need a PayPal account to pay by Paypal. You may pay with a credit or debit card.

Deliveries are required to be paid for in advance / before delivery either by using our online shop, or calling our yard on 07805 312168 and paying over the phone by credit/debit card. Or you can call into our yard where we accept payment by card.

How will I know when my order is being delivered?

We will give you a call or send you an email to arrange delivery.

How much notice do you need?

We’re pretty easy during the summer months. During busier winter months, a few days notice would help us no end.

Will you deliver my logs where I want them?

We will try and locate your crate of firewood where you require it. If you have any queries if this might not be possible, please don’t hesitate to contact us by phone or email.

Can I collect my firewood?

Of course! Or if you require a smaller quantity then you are welcome to come to our yard in Woofferton which is open Monday to Friday 7.30am until 5.00pm and Saturdays, 10.00am until 1.00pm.

Surfaces we cannot manoeuvre our pump truck over?

- Steps!
- Gravel – please give us a call – if required we can deploy our boards to move over.
- Compacted gravel can be overcome.
- Steep areas
- Grass – again, our boards can be used for very short distances.

Can I have my logs delivered into my garage?

This is a popular request! Please ensure there is adequate room for us to manoeuvre your crate on the pump truck. If we can fit via your property’s side access, it can be situated on patios and outside areas for convenience., as long as the ground is level and hard standing.

Will my logs be loose tipped?

No, our logs are always delivered in a crate, not loose tipped.